GearWrench has always been known for having durable products. But what if the hand tool you recently bought had an issue? Are you familiar with the GearWrench warranty?
GearWrench offers a limited warranty on all its products. The brand guarantees that all GearWrench products have no defects in material and workmanship at the time of purchase by its customers and during the period indicated in its warranty details.
Read on to learn more about GearWrench warranty, including the product categories, the applicable warranty period, and more.
GearWrench Warranty Explained
GearWrench provides a limited warranty on all its products. The brand guarantees that all GearWrench items bear no defects in material and workmanship at the time of purchase by its customers and for the period indicated in its warranty details.
Products from GearWrench fall under different categories, and they have their corresponding warranty period. This means that the warranty for each GearWrench product varies.
GearWrench Product Categories and Warranty Period
Here are the different GearWrench Product Categories:
- Products With Serial Numbers 83148, 83130, and 83151
- Tool Boxes Numbers 83167, 83168, and 83169
- Tool Boxes Numbers 83240, 83241, 83242, 83243, 83244, 83245, and 83246
- Accessories, Carrying Pouches or Cases, and Consumable Items
- Torque Products
- Accessory Bits, Bit Sockets, Bit Extensions, Bit Holders, Taps and Dies, Files, and Cutting Tools
- All Other Hand Tools Except Those Mentioned Above
These products have varying warranty periods:
1. Products With Serial Numbers 83148, 83130, and 83151
The applicable limited warranty period is one year for GearWrench toolboxes with serial numbers 83148, 83130, and 83151.
2. GearWrench With Serial Numbers 83167, 83168, and 83169
GearWrench Tool Boxes with serial numbers 83167, 83168, and 83169 have a limited warranty of five years.
3. Tool Boxes Numbers 83240, 83241, 83242, 83243, 83244, 83245, and 83246
GearWrench Tool Boxes with serial numbers 83210, 83241, 83242, 83243, 83244, 83245, and 83246 have a limited warranty period of three years.
4. Accessories, Carrying Pouches or Cases, and Consumable Items
GearWrench accessories, carrying pouches or cases, and consumable items have a different warranty period too. So, if you have any of these items, you’ll get a one-year warranty.
5. Torque Products
Torque products are also available at GearWrench. There is a warranty of 90 days for calibration from the date you bought the product. Whereas, there is a warranty of one year for tools which starts from the purchase date.
6. Accessory Bits, Bit Sockets, Bit Extensions, Bit Holders, Taps and Dies, Files, and Cutting Tools
GearWrench also offers a limited warranty for their accessory bits, bit sockets, bit extensions, bit holders, files, taps and dies, and cutting tools. This, however, is limited to 30 days from the date you bought the products.
7. All Other Hand Tools Except Those Mentioned Above
All other GearWrench hand tools that are not mentioned above have a limited warranty, too, as long as you’re the original buyer.
Summary of GearWrench Product Categories and Their Warranty Period
|GearWrench Product Category
|Tool Boxes Numbers 83148, 83130, and 83151
|Limited Warranty for 1 Year
|Tool Boxes Numbers 83167, 83168, and 83169
|Limited Warranty for 5 Years
|Tool Boxes Numbers 83240, 83241, 83242, 83243, 83244, 83245, and 83246
|Limited Warranty for 3 Years
|Accessories, Carrying Pouches or Cases, and Consumable Items
|Warranty for 1 Year from Purchase Date
|90-day Warranty for Calibration (or one-year Warranty for Tool)
|Accessory Bits, Bit Sockets, Bit Extensions, Bit Holders, Taps, and Dies, Files, and Cutting Tools
|Warranty for 30 Days from Date of Purchase
|All Other Hand Tools Except Those Above-mentioned
|Lifetime Warranty for Original Buyers
GearWrench Warranty Disclaimer
It is essential to know that GearWrench only offers a Limited and Lifetime Warranty for their stock and original products. Meaning, if you have modified, reassembled, disassembled, or altered the product, it will not be covered by the warranty.
The warranty is also not applicable if the GearWrench product was stored, used, or installed improperly. In other words, the item is not covered by the warranty if it was abused, misused, neglected, or repaired by a non-authorized person. Normal wear and tear are also not covered by the limited warranty.
How to Make a GearWrench Warranty Claim
If you need to make a GearWrench warranty claim, follow the steps below:
- Call their customer service hotline at 866-907-9716 or email them at [email protected];
- Submit a duly accomplished GearWrench Warranty Replacement Form. That way, they can assess the validity of your claim request;
- The staff will then decide whether the product should be replaced or repaired, or if they will instead give you a refund.
Again, how does the GearWrench Warranty work? GearWrench ensures that every product they manufacture has no defects. So, every single purchase you get from GearWrench is only guaranteed a limited warranty.
How Does the GearWrench Warranty Replacement Process Work
If you plan to make a GearWrench warranty claim, it is important to know how the process works. So, here it goes:
1. Accomplish the GearWrench Warranty Replacement Form
The first step is to accomplish the GearWrench Warranty Replacement Form. This form is available on their website. Make sure to fill up all the required details before you click the SUBMIT button.
2. Click Submit
Once you click SUBMIT, it will redirect to a Confirmation Page. It will indicate your case number. The case number is unique for all claimants. It serves as your reference number, so you have to take note of it.
3. Wait for Email Confirmation
The next process is an email confirmation. You will immediately receive an email confirming that GearWrench has received your form. This email confirmation also bears your unique case number or your reference number.
4. Wait for Validation from GearWrench
GearWrench will then validate your claim. If approved, the replacement order will be prepared, packed, and shipped immediately. There are times when GearWrench will opt to give you a refund instead. Whichever is the outcome, the GearWrench customer service team will most likely contact you to inform you of all the details.
5. GearWrench Will Send the Tracking Info for Replacement
Once the replacement product is in transit, you will receive an email notification from GearWrench bearing tracking information.
GearWrench Warranty Replacement Form
Here are the details you need to provide when filling up the GearWrench warranty replacement form:
- Item Number
- Image of the Damaged Item
- Photo of the Receipt
- Where Do You Purchase This Item From?
- Personal Information
To give you an idea, let me briefly explain how you should fill up the GearWrench warranty replacement form:
1. Item Number
Each GearWrench product has an item number or a serial number. If you can’t find it, you can contact the company’s live support representative at 1-866-907-9716. Also, note that the Customer Service Team is available from Monday to Friday, from 9:00 AM to 5:00 PM.
2. Image of the Damaged Item
You must upload an image of the damaged item. Make sure that the file you will upload will not exceed 5MB. Also, make sure that the image is clear enough for GearWrench to validate the item. Sending a blurred image might negatively affect your intention to claim the warranty.
3. Photo of the Receipt
The next step is to upload a copy of your receipt. Make sure that the file does not exceed 5 MB. Lastly, upload a clear image of the receipt.
Clearly explain the issue involving the item you bought. Make sure to compose your message concisely. Remember that if you explain it well, the process for claiming a warranty will be faster.
5. Identify the Store Location
You will then be asked to identify the store location where you bought your GearWrench product. This is important as GearWrench has to coordinate with that specific store.
6. Personal Information
The rest of the details are all about your personal information. These include the following:
- Full Name,
- Email Address,
- Phone Number, and
Who Carries GearWrench Tools
Here is a list of GearWrench distributors:
- GearWrench Tool Trucks
- Applied Industrial Technologies
- HD Supply White Cap
- NAPA Auto Parts
- Home Depot
- Small Stores That Are Gearwrench-accredited
There are times when GearWrench customers go to random stores that sell GearWrench products to claim warranty. Unfortunately, the stores do not grant this most of the time because you have to follow the process established by GearWrench.
You have to contact their customer service team by phone or via email. Then, you have to fill up and submit the GearWrench Warranty Replacement Form, available online.
There are times, though, when GearWrench customers get to claim a warranty by visiting a distributor. This usually happens at Fastenal locations. It seems that they are efficient in handling GearWrench’s warranty process.
If you’re considering getting a warranty claim from a GearWrench distributor, there’s no harm in trying. Who knows, you might get lucky and successfully have your item replaced. But you have to bear in mind that this is not the case all the time. Still, the most convenient way is to contact the GearWrench Customer Service Team directly.
Conclusion – GearWrench Warranty Explained
GearWrench provides its customers a limited warranty on all its products. The brand guarantees that all GearWrench items bear no defects in material and workmanship at the time of purchase by its customers and for the period indicated in its warranty details.
Don’t worry too much about getting a damaged product from GearWrench. They are helpful with issues like this, and they have a friendly customer service team. Also, GearWrench products are known to be durable. It’s not all the time that you will need to make warranty claims.